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Terms and Conditions (T&Cs) for purchases from Love Your Artist GmbH onlineshop

The following terms and conditions (T&Cs) apply to all customers, and therefore all transaction deliveries and services between LYA and the customer. By placing your order you agree to accept our terms and conditions.  

The original order conditions are set in German. This is a translation that tries to express the same legal terms and conditions in English. However, this text might not  be legally exact. Therefore the German version of our Terms and Conditions applies in doubt and all legal disputes. Sorry for any inconvenience.

Offers, Orders, Delivery and Contract

Each order is subject to the actual and timely availability of the goods. If the goods are not available you will be informed immediately and your payment will be refunded. Unless otherwise agreed, delivery constitutes a shipment service to the delivery address specified by you. Dispatch usually takes place on the day after receipt of payment, but no later than ten days after receipt of payment. Until full payment is received from you, all goods remain the property of Love Your Artist GmbH. All our offers are subject to change and are non-binding.

If delivery to you is not possible due to an error by you (including but not limited to supplying an incorrect address) then you shall carry the cost of the failed delivery.  


According to EU and German consumer law, you can return unused items within 14 days after receipt if you declare in writing (email or letter) that you wish to cancel the contract. If that is the case, you are obliged to return the goods within 14 days after expressing your intention to do so.

In compliance with the above mentioned regulations, you have to return the goods at your own cost. For returned items exceeding 50 Euro (value of all goods included in that particular return) we will refund your shipping expenses. Please note, that we only refund shipping expenses for a method of dispatch of our choice. So please get in touch with us via email. In all cases of returns you are asked to contact us prior to dispatching any items and discuss the matter with us. We will always try to find a solution that is best for all parties.


LYA is neither promoter nor host of the events we sell tickets for. Love Your Artist GmbH acts as broker of the tickets offered. The non-private or commercial purchase of concert tickets in our shop for the purpose of commercial resale is not permitted.

In case an event is canceled or rescheduled, all claims for compensation must be directed towards the respective promoter of the event. All claims by the customer in relation to the event are the sole responsibility of the organisers of the event and not Love Your Artist GmbH.

Tickets are sold in accordance to Paragraph 3.6b BGB of the Distance Selling Act. Exchange, reclassification or cancelation of tickets will not be accepted by the organisers in whose name we act. Therefore concert tickets are non-refundable.

Prices  & Products

The prices in our shop are in EURO and includ legally applicable VAT.

Shipping and handling costs are separate and the prices given for this will be displayed at the point of order confirmation. If your country charges import duties or other taxes, these costs will be borne by you.  

 We try very hard to describe all items as accurately as possible. Unfortunately there may sometimes be small discrepancies such as the colours of the screen display compared to the actual product and therefore we cannot guarantee that the descriptions and images are completely correct and error-free.

Data & Privacy Policy

With placing your order, you confirm that all personal and payment data you have entered during the payment process is correct. If you send incorrect data, we reserve the right to charge you for our additional expenses, for example the loss of goods or additional shipping expenses. In the event of deliberate supply of wrong data (fake-orders) we reserve the right to take legal action against the initiator.

By placing your order you agree that we save and process your personal and payment data and your computers IP address to fulfil your order and collect related payments. You agree that we share data with other parties (i.e. postal service, payment service provider) for these purposes. We respect your privacy and will never share your data unless you agree to do so.

Juristication and Applicable Law

For all disputes relating to your order or other mutual business relationship German law is applicable exclusively under exclusion of the "United Nations Convention on Contracts for the International Sale of Goods - CISG". Mutually agreed place of jurisdiction for all disputes arising from your order or other mutual business relations is Berlin, Germany.

Modification and Severability Clause

We reserve the right to make changes to our policies, site  and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition or an existing contract.

If you have any questions, please don't hesitate to send us an email.