Shipping costs will vary depending on the country and order quantity. As we are based in Germany, orders sent to other countries can be more expensive than those within Germany. Therefore, depending on the order quantity and value, we offer to other European countries the cheaper option of uninsured shipping by registered mail for 6,90€. To see how much your shipping costs will come to, put your desired products in your cart and this information will be displayed at checkout. Our tickets are exclusively for printing at home and are not sent out. This allows us to offer the tickets at the lowest price possible.
We ship our insured deliveries exclusively via DHL /Deutsche Post. DHL will make up to two delivery attempts. If the delivery person is unable to leave the package with you he may leave it with your neighbors. If after two attempts at delivery it has still not been possible, the package will be taken to your local post office. You will then have 7 working days to collect the package before it is automatically returned to us.
We will ship the order in most cases within two working days from Berlin. For orders within Germany the delivery time is usually 2-5 working days. Within the rest of Europe the delivery time is usually 5-10 working days. Orders outside of Europe will vary from country to country.
We ship to almost every country in the world. If we don’t ship to your country, this will be indicated when you attempt to check out. In this instance, we advise that you contact us by email and we will endeavour to arrange a bespoke delivery to you.
If there is any problem with your order e.g. you received the wrong goods, please drop us an email straight away and we will take care of your problem.
Returns and refunds:
Please drop us an email if you want to return an order, please drop us an email. Please not that our terms and conditions apply for returns. CDs, Vinyl and other media can only be returned in their sealed and original packaged state.
we offer a wide range of state of the art and secure payment systems such advance payment (bank transfer), PayPal, Sofortüberweisung (instant bank transfer), Click&Buy and Amazon Payments.
In case we did not answer all your questions, just send us and email and we will get back to you as soon as possible. LYA loves their artists AND their customers!